1.1 In order to provide a better service to you, we may collect and process the following data about you:
(a) information that you provide by filling in forms on our site www.loyaltyplays.com (our site). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information at other times, for example in connection with a promotion or when you report a problem with our site;
(b) if you contact us, we may keep a record of that correspondence;
(c) we may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;
(d) details of transactions you carry out through our site and of the fulfilment of your orders;
(e) details of your visits to our site and the resources that you access.
(f) mobile network, tracking information and other personally identifiable information.
(g) Inferred data.
1.2 We retain personal data permanently or where required by law.
2.1 The purposes for which information may be used by us in and outside the EU include:
(a) ensuring that content from our site is presented in the most effective manner for you and for your computer;
(b) providing you with alerts, newsletter, education materials or information that you requested or signed up to;
(c) carrying out our obligations arising from any contracts entered into between you and us;
(d) allowing you to participate in interactive features of our service, when you choose to do so;
(e) designing and conducting surveys/questionnaires for client profiling/segmentation, statistical analysis, improving and furthering the provision our products and services;
(f) complying with laws and regulations applicable to us or any of our affiliates in or outside the EU;
(g) legal proceedings, including collecting overdue amounts and seeking professional advices;
(h) researching, designing and launching services or products including seminars/events/forums;
(i) promoting and marketing services and products subject to your exercise of the opt-out right (please see further details in clause 2.2 below); or
(j) purposes directly related or incidental to the above.
2.2 We intend to use your data in direct marketing and we require your consent (which includes an indication of no objection) for that purpose. In this connection, please note that:
(a) your name, contact details (including address, contact number, email address), products and services information, transaction pattern and behaviour, background and demographic data held by us from time to time may be used by us in direct marketing;
(b) the following classes of services, products and subjects may be marketed in direct marketing:
(i) services and products related to our site and/or our affiliates (including marketing affiliates programs we are a part of);
(ii) reward, loyalty or privileges programmes, promotional offers and related services; and
(iii) invitations to events such as seminars/webinars/tele-seminars, conferences, live programs or events.
(c) We may conduct direct marketing via fax, email, direct mail, telephone and other means of communication or send e-newsletters to you. You may choose not to receive promotional materials, by simply logging into your account and opt-ing out, and we will cease to do so, without charge.
2.3 Shared with loyalty service providers:
(a) Your personal information supplied may be provided to loyalty service providers (eg: airlines, hotels, etc)
(b) Such details provided include full name, email address, loyalty account details, demographic, spend profile, and other data you provided to LoyaltyPlays.
3.1 We may also disclose your data, where required, to:
(a) personnel, agents, advisers, auditors, contractors, financial institutions, and service providers in connection with our operations or services;
(b) our overseas offices, affiliates, business partners and counterparts (if any);
(c) persons under a duty of confidentiality to us;
(d) persons to whom we are required to make disclosure under applicable laws and regulations in or outside the EU; or
(e) actual or proposed transferees or participants of our services in or outside the EU.
4.2 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
4.3 We use the following cookies:
(a) Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
(b) Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
(c) Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
(d) Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
4.5 We may use the following third party web analytic services on the website. The service providers that administer these services use technologies such as cookies, web server logs and web beacons to help us analyse how visitors use the website. The information collected through these means (including IP address) is disclosed to these service providers, who use the information to evaluate use of the website. These analytic services may use the data collected to contextualise and personalise the marketing materials of their own advertising network.
4.6 Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google’s ability to use and share information collected by Google Analytics is in accordance with their policies: https://policies.google.com/technologies/partner-sites
4.7 You can prevent Google’s collection and processing of data by using the Google Ads Settings page or downloading and installing their browser plug-in (https://tools.google.com/dlpage/gaoptout).
4.8 You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
5.1 All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
5.1 All information you provide to us is stored on our secure servers.
5.2 Payment transactions and other website LoyaltyPlays transactions are encrypted using SSL/TLS technology.
5.3 Where we have given you a password you are required to change the password after the first login.
5.4 When you create a password, it must be at least 8 characters long. We ask that you follow good practice in regards to password creation – such as not re-using passwords, using a combination of letters and numbers to keep your password in a safe place.
5.5 As part of our commitment to IT and information security, we are in the process of implementing and establishing our Information Security Management System (ISMS) in accordance with the SOC 2 frameworks ISO 27001 standards. This is done in order to appropriately protect from loss of confidentiality, integrity, and availability.
5.7 If a vulnerability has been found, please contact security@Loyaltyplays.com for our Responsible Disclosure Policy.
We may hold your data on servers EU, UK, United States of America and any other territories as we see fit from time to time. We may also transfer your data to our overseas offices or to any people listed at clause 3.1 above, who may be located in or outside of the EU.
8.1 By using our service, making an application or visiting our website, you consent to the collection and use of your information and other activities as outlined in this policy.
8.2 You may exercise your opt-out right by notifying us if you wish to object to the use of your personal data for direct marketing purposes. Please send requests for such objections, access to data, correction of data, information regarding policies and practices and kinds of data held, questions or complaints to dpo@Loyaltyplays.com. Individuals residing in the European Economic Area may choose to contact our EU representative eudpo@Loyaltyplays.com
8.3 For those under the GDPR, you have these rights:
8.3.1 Right to access: You may request information about the data stored about you, its origin, recipients or categories of recipients to whom the data is disclosed, as well as the purpose of the storage. (Art. 15 GDPR)
8.3.2 Right to rectification: You have a right to rectification and/or completion vis-à-vis the controller if the personal data processed concerning you are inaccurate or incomplete. (Art. 16 GDPR)
8.3.3 Right to deletion: You can demand that we delete the personal data relating to you. However, there is no right to deletion if legal, supervisory or other sovereign storage obligations are opposed or the storage serves the assertion, exercise or defense of legal claims. (Art. 17 GDPR)
8.3.4 Right to restriction of processing: You may, under certain conditions (disputed accuracy, unlawful processing, cessation of the purpose of processing or lodging an objection), request the restriction of the processing of personal data concerning you. (Art. 18 GDPR)
8.3.5 Right to data transfer: You have the right to receive the personal data concerning you that you have provided to us in a structured, common and machine-readable format. (Art. 20 GDPR)
8.3.6 Right to object: You have the right to object on the basis of Article 6(1)(e) or (f) EU GDPR. We will then no longer process your data unless there are compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or the processing is for the establishment, exercise or defence of legal claims. (Art. 21 GDPR)
8.3.7 Right to complain to the supervisory authority: You have the right to complain (Art. 77 GDPR) to a supervisory authority if you are of the opinion that the processing of personal data is not carried out lawfully.
If you have any query or feedback regarding this Notice, or any complaint you have relating to how we manage your personal data, you may contact us at: firstname.lastname@example.org.
Any query or complaint should include, at least, the following details:
Your full name and contact information
Brief description of your query or complaint
Before we accede to your request, we may need to verify your identity by checking your NRIC or other legal identification document such as passport or drivers’ licence. We will respond to your request as soon as possible, or within 30 days from the date we receive your request. If we are unable to do so within the 30 days, we will let you know and give you an estimate of how much longer we require. We may also charge you a reasonable fee for the cost involved in processing certain requests such as your access request.